All orders must be accompanied by payment; items made to order will require 50% payment with order and the balance prior to despatch.

Our range includes products that may present hazards in their use, storage and transport. Attention should be paid to the recommendations given on our labels and in our product safety data sheets.

Should any purchase prove unsatisfactory a refund will be granted, provided that we are notified within 7 working days of receipt, and the goods are received back in perfect condition within 12 working days of despatch. The carriage costs must be borne by the customer. A handling charge of 15% will be deducted from all refunds. Custom made or special products cannot be returned.

We are able to accept payment from the following cards: Visa, MasterCard, JCB and Switch.

Old House Store accepts no liability for any loss arising from any information on this web site. Including information subsequently misinterpreted and resulting in inappropriate purchases.

Carriage and packing charges
United Kingdom
*Carriage and packing are charged according to the total weight and value of your order. You will be informed of the carriage and packing charges before your order is despatched. Alternatively please telephone or email us for a quote before ordering.

All orders placed between Monday and Friday will (subject to availability of stock) normally be delivered on a next day basis during normal working hours. However deliveries may take 2 to 3 days during busy periods. An order received before 11.30 on Friday will normally be delivered on Monday, or if placed after midday on Friday, will be delivered on Tuesday to most of the British Isles. The Highlands, N. Ireland and other UK addresses may take three working days.

Overseas delivery
We welcome orders to any address in the world. Please e-mail sales@oldhousestore.co.uk for specific details that you require.